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Romain Brattlöf
Process and Automation Specialist @Avoki
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WORK HISTORY
Process and Automation Specialist @Avoki
I work as a Process & Automation Specialist at Avoki, where I design, structure, and automate IT services and ways of working, from sales and presales to delivery and long‑term operations.My role bridges process engineering, IT service management, business systems, and applied AI, with a strong focus on business value and close collaboration with C‑level management and senior stakeholders.I support leadership teams by translating strategic goals into scalable processes, governance models, and data‑driven decision support, while ensuring that solutions work in everyday operations.Key areas of responsibility include:Designing and improving IT service and support processes based on ITILAutomating end‑to‑end workflows using Microsoft 365, Power Platform, Azure, and AI servicesBuilding and operationalizing AI workflows and Copilot use casesDesigning, implementing, and governing AI agents for service, IT operations, presales, and knowledge supportTranslating executive and business requirements into production‑ready AI and automation solutionsDesigning and configuring Dynamics 365 Customer Service, including case management, queues, SLAs, KPIs, routing, and escalation logicConnecting Dynamics 365, Microsoft 365, and Power Platform into cohesive, automated business workflowsEstablishing governance models, SLAs, service descriptions, and performance frameworksDriving continuous improvement, compliance, scalability, and service qualityWorking with information security, ISO standards, and BC/DRWith a background as Service Manager, technician, consultant, and project lead, I am used to operating at the intersection of executive strategy and operational execution.
EDUCATION
The Garden
Game and Level Design
MediaGymnasiet / The Media School
3d modeling / Animation / Filmography
SKILLS
ABOUT ROMAIN BRATTLÖF
Experienced IT supervisor with a demonstrated history of working in the IT business. Software development and servicedesk. Skilled in Management, Sales, Scripting, Product development and Customer Service.
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