Rokia Dibassy

WORK HISTORY

EDUCATION

ABOUT ROKIA DIBASSY

As a seasoned Project Manager and Implementation Lead, I bring over 10 years of experience in managing complex client implementations, optimizing processes, and ensuring the seamless delivery of customized solutions for large-scale clients. My career is built on a foundation of collaboration, effective leadership, and a commitment to continuous improvement. I have a proven track record of overseeing end-to-end implementations, working with cross-functional teams, and managing the client lifecycle from proposal to final delivery. In my current role at Anthem, Inc, I lead a team of 15+ associates, drive operational improvements, and work closely with clients and internal teams to tailor solutions that enhance efficiency and satisfaction. My leadership and expertise in Salesforce platform updates have consistently resulted in a 3% improvement in implementation accuracy year-over-year. In addition to my implementation expertise, I am deeply focused on customer success and retention, leveraging data-driven insights to enhance client relationships and optimize service delivery. I take pride in mentoring teams, fostering a culture of high performance, and leading projects that improve both client and internal operational outcomes. Currently pursuing a Bachelor of Arts in Health Care Administration (anticipated completion in 2026), I am seeking opportunities to pivot further into Project Management, Implementation, and Customer Success Management roles, where I can apply my skills in driving client satisfaction, leading cross-functional projects, and ensuring seamless transitions. With a solid foundation in client management, cross-departmental collaboration, and strategic project execution, I am eager to continue delivering exceptional results and contributing to business growth. Let’s connect if you\'re looking for a results-driven leader with a passion for continuous improvement and customer success!