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Rohit K Sharma

Senior Product Operations Manager @Freecharge

West Delhi, DL, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2015 — Present

Senior Product Operations Manager @Freecharge

Gurgaon, IN

Deep understanding of the product and system specifications to provide support to the Product, Finance, and Operations team on areas like UPI, Checkout, Merchant Onboarding, Settlement, and Reconciliations• Coordination among the Internal teams for on-Call, RCA, and Fixes of any Query/Compliant from Merchants. This includes looking into logs and/or database entries (SQL Queries) wherever required to cut down the resolution TAT• Driving end-to-end POS/EDC payment integration (Pine Labs, Worldline, etc.)• Assisting Product/Tech in planning and facilitating JAR/JAD sessions to include analysis and collection of feedback from the Merchants/Users• Managing a team, and guiding them to smooth functioning of the whole team

EDUCATION

N/A

STG International

Advance Diploma in Software Technology, IT

N/A

Institute of Management Technology, Ghaziabad

Master of Business Administration - MBA, Business Administration and Management, General

2001 — 2003

Hindu College, Moradabad, (MJP) Rohilkhand University

B.Com, Business/Commerce, General

ABOUT ROHIT K SHARMA

Deep understanding of Financial services, Payment Product technology, Experience…

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