Rohit K Sharma
Product Operations Management
- Role
- Senior Product Operations Manager at Freecharge
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Rohit K Sharma
Deep understanding of Financial services, Payment Product technology, Experience…
Experience
Senior Product Operations Manager
Sep 2015 — Present · Gurgaon, IN
Deep understanding of the product and system specifications to provide support to the Product, Finance, and Operations team on areas like UPI, Checkout, Merchant Onboarding, Settlement, and Reconciliations• Coordination among the Internal teams for on-Call, RCA, and Fixes of any Query/Compliant from Merchants. This includes looking into logs and/or database entries (SQL Queries) wherever required to cut down the resolution TAT• Driving end-to-end POS/EDC payment integration (Pine Labs, Worldline, etc.)• Assisting Product/Tech in planning and facilitating JAR/JAD sessions to include analysis and collection of feedback from the Merchants/Users• Managing a team, and guiding them to smooth functioning of the whole team
Education
STG International
Advance Diploma in Software Technology, IT
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA, Business Administration and Management, General
Hindu College, Moradabad, (MJP) Rohilkhand University
B.Com, Business/Commerce, General
2001 — 2003
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