Rohit Tiwari

Lead Solutions Architect @Ema

Bengaluru, IN

Technical LeadershipGenerative AI Solutions - Designed and implemented domain-specific GenAI applications, optimizing operations such as document processing, customer support, and sales acceleration.Conversational AI Architectures - Intelligent chatbot systems leveraging advanced NLU, contextual memory, personalization layers, and intent disambiguation to deliver highly human-like conversational experiences.Document Lifecycle Automation - Built systems for end-to-end document generation and processing—covering Proposals, Contracts, SOWs, NDAs, and Intelligence reports—ensuring compliance, accuracy, and speed.Intelligent Document Extraction & Validation - Developed solutions using OCR extraction and REACT (Reason + Act) paradigms to automate data validation from semi-structured and unstructured documents.Process Value Chain Enablement - Applied GenAI to business process chains identifying opportunities for automation and augmentation across sales,HR, customer experience, legal, operations, and support.Enterprise Solution Design - Translated complex customer requirements into scalable, production-grade architectures, collaborating across engineering, product, and sales to ensure solution alignment.PreSales & Strategic EnablementPresales Function Ownership - Spearheaded the creation of Ema\'s PreSales lifecycle framework from discovery to demo, POC to evaluation, and seamless handover to post-sales teams.Best Practice Playbooks - Authored and institutionalized best practices for discovery calls, live demos, stakeholder engagement, ROI modeling, and technical validation.End-to-End Implementation Documentation - Built comprehensive documentation sets for onboarding, solution implementation, technical handoffs, and customer education, enabling repeatable and efficient deployment cycles.

Harcourt Butler Technological Institute

Bachelor's Degree, Electronics and Telecommunication Engineering

Institute of Management Technology, Dubai

Master of Business Administration (M.B.A.), Marketing and Sales Management