Hai Vo
Solutions Architect @Ema
Signup · Get unlimited contacts
WORK HISTORY
Solutions Architect @Ema
Phoenix, AZ, US
EDUCATION
Keller Graduate School of Management of DeVry University
Management Information Systems
University of Arizona
Bachelors, Public Health and Human Services, Management Information Systems
SKILLS
ABOUT HAI VO
Throughout my career, I have been described as a results-focused executive with extensive presales, consulting, and systems integration experience. I take pride in my success developing and implementing contact center, customer experience, and conversational AI strategies. My collaborative nature enables me to facilitate cross-functional teams to deliver effective customer experience solutions and go-to-market frameworks for start-ups or enterprise organizations. I have a comprehensive background and expertise in establishing contact center infrastructure strategies and solutions. As an analytical professional, I am adept at reviewing existing processes and identifying opportunities to enhance velocity and overall efficiency.My skills and specialties include: business and digital customer experience transformation, core contact center platforms, omni-channel/multi-channel engagement platforms, workforce engagement platforms, speech recognition and analytics platforms, voice of the customer and business analytics platforms, and conversational AI and intelligent automation platforms.It is my desire to connect and network with other professionals in the industry that share my passion for advancing customer experience and conversational AI strategies.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.