Rohit Bawankar

About Rohit Bawankar

With 13+ years of experience in Retail Operations and B2B Sales Operations, I specialize in streamlining processes, enabling sales teams, and driving revenue growth across E-commerce and Omni-channel environments. I bring a proven track record in pre-sales consulting, operations management, and delivering exceptional customer service that boosts satisfaction, loyalty, and profitability.Currently, as Assistant Manager – Sales Operations at UA Brands (a leading provider of medical scrubs and uniforms), I lead and support a high-performing sales operations team, ensuring seamless execution of projects, data accuracy, and process efficiency. Leveraging tools like Microsoft Dynamics 365, Salesforce, Power BI, Workfront, and JIRA, I manage end-to-end sales operations including:B2B account management and pricing reviewsCustom e-commerce website maintenance and merchandisingData analysis & reporting for performance insightsCustomer resolution & escalation handlingTraining, performance reviews, and team enablementI partner closely with leadership to present actionable insights through weekly and monthly performance reports, enabling informed decision-making and continuous improvement.Holding a PGP-MBA in Marketing, a B.Pharm, and certifications in Fashion Retail Buying, Jira Fundamentals, and Microsoft Dynamics 365, I combine business acumen with operational expertise to deliver measurable results.Passionate about sales operations excellence, I focus on creating scalable systems that drive efficiency, empower teams, and consistently exceed revenue and gross profit targets.

Experience

1. Assistant Manager Sales Operations

   Uniform Advantage (UA Brands)

   Apr 2023 — Present · Pune, IN

   Drove revenue growth by enabling the B2B sales team to achieve 100%+ of annual revenue and gross profit targets, leading a 5-member Sales Operations team.Increased operational efficiency through enhanced reporting, data analysis, and ticket management in MS Dynamics 365 AX, Salesforce, Power BI, Workfront, and JIRA.Managed $20M worth of B2B account portfolios in Salesforce CRM, conducting quarterly pricing reviews that improved average gross margins by 4–6%.Building, managing and merchandising B2B SFCC Custom Websites, handling tickets, facilitating features enhancements in coordination with IT Devops team, and thereby reducing order-related complaints by 40%. Managed team of websites operations experts and ensured projects delivery on time. Reduced order processing time by 30% by analyzing OMS/WMS workflows, eliminating bottlenecks, and partnering with tech teams for fast issue resolution.Collaborated with purchasing and accounting to deliver high-volume sales opportunities, securing extended credit facilities for strategic accounts.Led customer escalation initiatives that improved resolution turnaroundDelivered weekly and monthly performance reviews for team members, driving a 15% uplift in productivity through targeted training programs.Spearheaded operational efficiency projects that cut manual tasks by 20+ hours per month and improved reporting accuracy to near 100%.Presented actionable business intelligence dashboards via Power BI to senior leadership, influencing key strategic decisions.Partnered with finance and HR to close operational gaps, enabling faster hiring, smoother onboarding, and better resource allocation.Key Achievements:Increased B2B order processing efficiency by 30%.Achieved 99% product assortment accuracy, on the custom e-commerce portals year-over-year

Education

• Institute of Pharmaceutical Education and Research, Wardha

  B.pharm, Pharmacy

  2006 — 2010

• MIT College of Management, Pune, India

  PGP-MBA, Marketing

  2010 — 2012

• Jeevan Vikas Vidyalaya, Umrer

  HSSC, Science

  2003 — 2005

• Punjab Technical University

  MBA, Marketing

  2010 — 2012

Skills

• Inventory Management
• Merchandise Planning
• Merchandising
• Brand Awareness
• Retail Marketing
• Market Analysis
• Competitive Analysis
• Business Development
• Front End Sales
• Marketing Strategy
• Sales Management
• Business Analysis
• Retail
• Business Analytics
• Trend
• Microsoft Office
• Sales
• Luxury Goods
• Customer Service
• Reporting & Analysis
• Marketing
• Marketing Research
• Fashion
• Business Strategy
• Microsoft Word
• Trend Analysis
• Styling
• Management
• Market Research
• Apparel
• Store Management
• Visual Merchandising
• Teamwork
• Team Management
• Business Analysis Planning & Monitoring
• Customer Service Operations
• Fmcg
• Microsoft Excel
• Crm
• Retail Sales