Rohini Rao Certified Master
Service Delivery Manager @Capgemini
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WORK HISTORY
Service Delivery Manager @Capgemini
Toronto, ON, CA
I am working on working on multiple projects for Rogers telecommunications:+ As Service Delivery Manager, I am currently managing the financial governance for Platform Engineering team. My role is to present statistical analysis and performance KPIs for this teams and bring out value propositions.+ I am leading a project as a Business Systems Analyst to migrate several teams from on-premise to cloud platform.+ I have led a platform modernization project to decommission a legacy API system and migrate to microservices. This was a complex integration with multi-cloud (Azure - AWS communication) setup and multiple downstream impacts on databases and data visualization tools.
EDUCATION
University of Mumbai
Bachelor of Engineering - BE, Computer Science
St. Andrews
HSC, Science
St. Joseph's Convent
SSC, Science
University of Mumbai
MMS, Operations and Supply Chain Management
ABOUT ROHINI RAO CERTIFIED MASTER
Computer Science Engineer with a master’s degree in operations and supply chain management. Certified PMP (Project Management Professional). Certified Scrum Master (PSM 1). Overall, 14 years of IT experience, including 12 years as Project Manager, Scrum Master and Business System Analyst and 2 years in software development in building web portals and desktop applications using C#.Net and SQL. Experienced in using Waterfall and Agile methodologies such as Scrum, SAFe (Scaled Agile Framework) and Kanban. Proven ability in leading end to end project delivery in retail, e-commerce (first and last mile delivery), telecommunications, automobile insurance domains under stringent timelines. Experienced in working on multiple projects in same time frame. Worked on elaborate and systematic documentation using best practices. Illustrated strong proven verbal and written skills, strong expertise in stakeholder management, cross-functional collaboration, helped in bridging requirements between business and development teams. Strong time-management, analytical and problem-solving skills. Strong communication and inter-personal skills to build, lead and motivate teams. Creative mindset and posse’s interests in learning new languages and reviewing books.
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