Rohan Rao Regulapati
Customer Technical Support @DAZN
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WORK HISTORY
Customer Technical Support @DAZN
Hyderabad, IN
Delivered technical support using Zendesk CRM, assisting users with a wide range of issues related to the DAZN sports streaming platform.•Handled real-time troubleshooting for video playback, buffering, device compatibility, and login-related concerns, ensuring high customer satisfaction.•Utilized MS Excel for data tracking, report generation, and day-to-day data management tasks.•Raised and tracked PayOps tickets using JIRA, ensuring accurate issue escalation and resolution in coordination with internal teams.•Resolved streaming performance issues such as video quality degradation, service interruptions, and access errors.•Provided detailed assistance on content availability, live event schedules, and on-demand offerings across various regions.•Addressed subscription-related inquiries, including billing, payments, account management, and service plan upgrades or cancellations.•Engaged in customer retention strategies, offering personalized support and solutions to reduce churn and increase user satisfaction.•Communicated effectively in English and German with customers from Germany, Austria, and Switzerland through chat and email.Tools & Skills:Zendesk | JIRA | MS Excel | Customer Service | Technical Troubleshooting | Streaming Platforms | Bilingual Support (English & German)
EDUCATION
Sreenidhi Institute of Science and Technology
Bachelor of Technology - BTech, Information Technology
Sri Chaitanya College of Education
Intermediate, MPC
ABOUT ROHAN RAO REGULAPATI
Aspiring Data Engineer / Data Analyst with a solid foundation in Database,technical support, Python programming, SQL and web development. I bring 3+ months of hands-on experience as a ServiceNow Developer Trainee and worked as a Customer Technical Support Representative at DAZN, where I provided real-time troubleshooting support for customers across Germany, Austria, and Switzerland using Zendesk CRM via chat and email.I have completed professional certifications in Python, SQL, HTML, and CSS from Naresh IT, Udemy, and a web development internship at Corizo, where I worked on live projects. My passion for technology and problem-solving has led me to develop multiple projects, including a web design project and a college-level AI project using Python and Convolutional Neural Networks (CNN).Core Skills: • Python | SQL | HTML | CSS | JavaScript (basic) • Web Development | Front-End Design | Responsive Design • Data Analysis | Database Management • ServiceNow (Trainee Level)| Zendesk | CRM Tools • AI & Machine Learning (Academic Level) • Communication | Multilingual Support | Customer-Centric Problem SolvingCurrently seeking opportunities as a Software Engineer or Data Analyst where I can apply my technical background, certifications, and strong problem-solving abilities to build impactful solutions.Let me know if you’d like to tweak this for a more personal tone or tailor it further to one specific role (Software Engineer or Data Analyst).
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