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Start for FreeRogerio A. Queiros
Customer Experience B2b Manager @iFood
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WORK HISTORY
Customer Experience B2b Manager @iFood
Osasco, BR
EDUCATION
QLC - Quality Language Centre of Hong Kong, Hong Kong
Advanced Intensive English, English Language
The Fuld-Gilad-Herring Academy of Competitive intelligence
Competitive Intelligence Professional, Competitive intelligence
SBPNL - Sociedade Brasileira de Programação Neurolinguística
Neuro Linguistic Programming, NLP
Universidade Paulista
Bachelor's degree, Information Technology
ILSC - International Language School of Canada, Toronto
English Communication Program, English Language
USP - Universidade de São Paulo
Master of Business Administration - MBA, Project Management
KIC - Kaplan International Colleges of Australia, Sydney
Advanced Intensive English, English Language
IH - International House of South Africa, Cape Town
Advanced Intensive English, English Language
QLC - Quality Language Centre of Hong Kong, Hong Kong
Beginner Intensive Chinese, Chinese Language
AGI - Goldratt Institute of United States, Connecticut
Advanced, TOC for Production and Operations
SKILLS
ABOUT ROGERIO A. QUEIROS
Throughout my professional career, I have developed a great ability to take care of my clients experience with small or large teams.I am very focused on goals and objectives and extremely organized. I seek results aligned with the purpose of the customer and the company.My goal is to strengthen and expand relationships, optimizing the use of the capacities of all stakeholders, being the main growth factor on work fronts.I maintain a high level of professionalism, empathy and insight into customer success while connecting trends and themes throughout the process.• Customer Experience and Customer Success team leader focused on customer journey• Experience in leading for teans of SAC for healthcare area.• Analysis of UX, Health Score, NPS, CAC, LTV, Churn, CES and CSAT • Ombudsman in sector of foods, bars and restaurants with retail App for B2C• Product Owner driving Product Roadmap, CRM, Sales and Customer Centric• Agile Coach with Scrum, SAFe, Lean, Kanban, OKRs, SMART, NLP, GTD and TOC• Entrepreneur being co-founder of Saas mindset start-up and Customer Service• Business planning and marketing for large strategic accounts and Farmer salesperson• Manager of Call Center, Outsourcing, BPO, Service Desk and Complex Software Project Manager
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