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Rodolfo Martinez R.
Managed Services Customer Success & Delivery Country Manager @HP
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WORK HISTORY
Managed Services Customer Success & Delivery Country Manager @HP
Mexico City, MX
EDUCATION
Universidad de las Américas Puebla
Bachelor, Business Administration
Azzarelo Group, Inc
Business Leadership Program
EGADE Business School del Tecnológico de Monterrey
Advanced Management Program
SKILLS
ABOUT RODOLFO MARTINEZ R.
Results-driven Service Delivery Executive with over 30 years of experience managing end-to-end IT services, device fulfillment operations, and digital transformation across LATAM. Proven leader in cost optimization, SLA compliance, vendor management, and cross-functional execution. Skilled in managing high-impact delivery teams and driving continuous improvement (Lean, Six Sigma) for enterprise clients. Trilingual (Spanish, English, Portuguese), with deep knowledge of ITIL and customer-centric methodologies to ensure exceptional service quality and CX.
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