Rodolfo Martinez R.

Managed Services Customer Success & Delivery Country Manager @HP

Mexico City, MX
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Oct 2025 — Present

Managed Services Customer Success & Delivery Country Manager @HP

Mexico City, MX

EDUCATION

1989 — 1994

Universidad de las Américas Puebla

Bachelor, Business Administration

N/A

Azzarelo Group, Inc

Business Leadership Program

N/A

EGADE Business School del Tecnológico de Monterrey

Advanced Management Program

SKILLS

Business Process ImprovementIT ManagementProgram ManagementSupply Chain ManagementBusiness StrategyProcess ImprovementProcess EngineeringCrmItilBusiness ProcessErpStrategic PlanningPmpLeadershipOutsourcingManagementCoachingProject ManagementLogisticsProject DeliveryContinuous Improvement

ABOUT RODOLFO MARTINEZ R.

Results-driven Service Delivery Executive with over 30 years of experience managing end-to-end IT services, device fulfillment operations, and digital transformation across LATAM. Proven leader in cost optimization, SLA compliance, vendor management, and cross-functional execution. Skilled in managing high-impact delivery teams and driving continuous improvement (Lean, Six Sigma) for enterprise clients. Trilingual (Spanish, English, Portuguese), with deep knowledge of ITIL and customer-centric methodologies to ensure exceptional service quality and CX.

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Rodolfo Martinez R. — Managed Services Customer Success & Delivery Country Manager at HP in Mexico City, MX | Unifers