Roderick Brown

Financial Relationship Sr Consultant - Team Lead @Regions Bank

Greenville, MS, US

Partners with the Branch Manager to guide all branch activities Achieves branch targets and goals by proactively identifying customer needs and providing expert level guidance and perspective about Regions\' solutionsConducts outbound phone calls using generated customer and prospect lead lists to expand existing customer relationships and acquire new onesPartners with branch leadership on new business development opportunities and fosters financial wellness within local communities Provides consistent coaching to junior level bankers to assist with strengthening their product knowledge and identifying customer needsEducates and advises customers on Regions\' Consumer and Business products and services, including all loan and deposit typesEducates customers on emerging technology and digital solutions such as mobile, online and ATM offerings, all designed to make banking easierProvides a consistent optimal customer experience, which may consist of sharing responsibility for greeting customers and processing transactions to ensure customers bank when, where, and how they chooseOversees branch operational and compliance-related tasks, ensuring branch team understands procedural changes as they occurResolves escalated issues, primarily in Branch Manager\'s absence, which may include team scheduling, counseling associates, or input into hiring decisionsRefers customers to an internal team of experts when additional financial goals and needs are recognized