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RS

Robert Serpa

CDW

Silver Spring, MD, US

EMAILS

[email protected]

MOBILE NUMBERS

+12•••••••11

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WORK HISTORY

Present

@CDW

SKILLS

Enterprise SoftwareRemedySoftware DocumentationChange ManagementAsset ManagmentRequirements AnalysisAnalysisIT Service ManagementIntegrationItilDatabasesIncident ManagementTechnical SupportIT StrategyManagementIT OperationsTroubleshootingBudget ManagementOracleSolution ArchitectureCmdbIT ManagementSystem AdministrationWindowsServersFundraisingService DeskSql ServerBoard LeadershipMicrosoft Sql ServerSolarisBusiness ProcessBmc RemedySqlLeadershipItil CertifiedService ManagementSlaAsset ManagementCloud Computing

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ABOUT ROBERT SERPA

Principal ServiceNow Solution Architect with 12+ years in enterprise digital…

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