Robert Jenkins
Director of Operational Excellence Customer Technology @Informa
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WORK HISTORY
Director of Operational Excellence Customer Technology @Informa
London, GB
VISION:Through an aggregation of marginal gains and moneyball growth approach (https://bit.ly/Aggregation-of-Marginal-Gains), generate C-Tech value through consistent systems & processesMISSION: Establish scalable Informa-led, partner-supported, multi-divisional C-Tech delivery T.O.M&W.O.W, that is operationally efficient & effective as defined by key (i) P-4-Purpose;(ii) P-4-Performance; and P-4-Profit OKR/KPI Metrics.STRATEGY / PROCESS:P-4-PURPOSE: TOM / TRIAGE / W.O.W Established C-Tech wide standardised (i) T.O.M;(ii) W.O.W best practice designed to interlock Portfolio Change & Continuous Change for all C-Tech Systems & vendors.(iv) Objectively prioritise as per the Informa Strategic Vision / Mission & Tactical Purpose; balancing,(v)Tracking of Performance OKR / KPIs vs Revenue, Risk & R & DP-4-PERFORMANCE: Engineering Excellence (DORA+SPACE) Generate consistent (i) SDLC performance metrics across our Engineering estate, adopting the four key DORA flow metrics for top level reporting at C-Suite,(ii) whilst tracking each of the underlying fast Flow metrics of which this is Utilise these metrics to interlock and report with other departments and Track / Enhance our ROI performance with both internal and external teams.P-4-PROFIT / ROI: KEMA Baseline / Benchmarking / Build-ValueGenerate (i) consistently tracked E2E customer journey driven KEMA+ metrics decision boards for each of our C-Tech digital journeys.(ii) Provide clear Data Driven story analysis allowing for the respective team to undertake WSJF prioritised decisions and execute utilising our consistent - Base line / Benchmark / Build out platforms, systems & processes
EDUCATION
University of Lancashire
2:1, BA (Hons) Marketing
The University of Manchester
University of Manchester Executive MBA (Part-Time TBC), MBA
Shanghai Jiao Tong University
Mandarin, Chinese Mandarin
Central Connecticut State University
BA (Hons) Marketing, BA (Hons) Marketing
FR SECURE
CISSP Security Preparation, CISSP - Computer and Information Systems Security/Information Assurance
The Manchester Metropolitan University
CIM, eMarketing Award
University of Cambridge
Executive Education, Business Analytics: Decision Making Using Data
University of Birmingham
CIM, Professional Postgraduate Diploma Marketing
CIM | The Chartered Institute of Marketing
Chartered Marketer, Digital Technology
SKILLS
ABOUT ROBERT JENKINS
Digital Transformation, Digital technology Senior exec with a proven track record of delivering highly innovative strategically critical digital solutions. Each solution has brought tangible results in the gaming, telecoms, major sporting and gambling verticals throughout Europe, Middle East, Asia and Africa. Each successful outcome is the direct result of having strong operational and product knowledge combined with business analysis skills and marketing insight. This is further supported by having strong leadership and extensive agile project management skills that clearly focuses on delivering for the bottom line. KEY SKILLS: Proven ability to lead teams in challenging operational environments, delivering tangible results to achieve defined strategic goals, using the following skills- 10+ years digital strategy experience- Strong Agile Leadership - SAFe, SCRUM, AGILE, PRINCE 2- Extensive industry skills & experience - 15+ years’ experience digital & mobile - Advanced Digital technology training- CIM Chartered Marketer, eMarketing
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