Robin Fazal

Technology Programme Manager @Serco

London, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Jan 2026 — Present

Technology Programme Manager @Serco

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London, GB

EDUCATION

1997 — 2001

Kingston University

BSc Business Information Technology

SKILLS

Business ProcessStakeholder ManagementTeam LeadershipConsultantsProject DeliveryBpoProject PlanningIT Service ManagementChange ManagementCall CentersPerformance ManagementCrmItilSdlcRequirements GatheringManagementContact CentersBusiness Process ImprovementOutsourcingStrategyProject ManagementRisk ManagementTeam ManagementAnalysisIntegrationBusiness IntelligenceService DeliveryProcess EngineeringConsultancyCloud ComputingBusiness Analysis

ABOUT ROBIN FAZAL

25+ years of delivering high value IT strategy, complex programs, and embedding professional standards across diverse sectors.Core Strengths & Experience:• Business Scaling & Resilience: Proven track record of maintaining technology stability and operational excellence during periods of rapid growth (SME to staff) and complex M&A transitions.• Portfolio Governance & Design: Building high-performing PMOs and Portfolio Offices from the ground up, embedding the rigorous policies and processes required for complex Project and Programme delivery.• High Value Delivery: Accountable for multi-million-pound portfolios (£5M+) and 20+ concurrent projects. I provide the strategic oversight to ensure alignment and the hands-on leadership to rescue or steer the most complex programs.

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Robin Fazal — Technology Programme Manager at Serco in London, GB | Unifers