Robin Mead
Director, Customer Engagement Transformation @Expedia Group
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WORK HISTORY
Director, Customer Engagement Transformation @Expedia Group
London, GB
EDUCATION
Durham University
Master of Science (MSc), Physics and Astrophysics
Eton College
Mathematics; Further Mathematics; Physics; Advanced Physics and Ancient History
SKILLS
ABOUT ROBIN MEAD
Secret Escape’s primary in-house CRM and ESP expert and custom solutions specialist.Experienced deployment and implemention specialist on a wide variety of ESPs and MC Solutions including:ExactTarget- 3 years experience as an advanced user for companies like Sony Playstation, Manchester City FC, Expedia, Jurys Inn and Fiverr- Completed the ExactTarget partner program training course- Experienced using the full range of ExactTarget features including AMPScript, Audience Builder, Automation Studio, Journey Builder, SQL Queries and Landing Pages- Completed a wide range of projects covering onboarding, designing data structures, full data automation and building complex templates using AMPScriptOracle/Responsys- 3 years experience as an advanced user for companies such as Charles Tyrwwhitt- Completed Responsys Supported User training course- Experienced using the full range of Responsys features including Responsys Program,Responsys Connect, Responsys Insight, Forms and Landing Pages- Completed a wide range of projects covering onboarding, designing data structures, full data automation (including automated behavioural fields)Silverpop- 3 years experience as an advanced user for companies such as Carphone Warehouse, Texas Instruments, Dyson as well developing internal marketing campaigns- Completed both Basic and Advanced User training courses- Experienced using the full range of Silverpop features including Programs, Autoresponders, Automated Messages, Forms and Landing Pages- Completed a wide range of projects covering onboarding, designing data structures, full program setting, custom integratons and APIsEloqua- Completed Eloqua 10: Fundamentals and Eloqua Master training coursesOther - StrongMail, DREAMmail, Campaign Monitor, MailChimp, Click Dimensions, RightNow, dotMailer
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