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Roberto Zincone

Regional Manager - Last Mile Parcel Ops @Seven Senders

Berlin, DE
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Sep 2025 — Present

Regional Manager - Last Mile Parcel Ops @Seven Senders

Berlin, DE

The team ensures that our customers\' parcels are delivered to end consumers in line with the agreed service levels.* 5 managers *+10 M yearly shipments;+10 countries;+50 hubs* Achieved on-target outbound lead times (E+1 & E+2) for a major customer in the Czech Republic, Romania and Hungary* Stabilised and improved inbound lead times (from DDP to reimbursement) for Zalando customers in the Netherlands* Started the digitalisation of data transmission (i.e. pallet & parcel tracking IDs) with Belgium Post and a freight forwarder partner* Initiated an interdepartmental project to define how to monitor inbound lead times (from DDP to reimbursement) for all Zalando customers

EDUCATION

2016 — 2016

ESMT Berlin

Master of Business Administration (MBA), Business Administration and Management, General

1995 — 2000

Liceo Amaldi

High school diploma, Scientific studies

2000 — 2006

Politecnico di Milano

Master and Bachelor of Science, Management, Economics and industrial Engineering

SKILLS

Team ManagementService DeliveryAccount ManagementBpoWorkforce ManagementOutsourcingBusiness AnalysisTransition ManagementCustomer ExperienceOperations ManagementOffshoringQuality AssuranceSchedulingStaffing PlansReal Time MonitoringKey Performance IndicatorsTeam LeadershipPerformance ManagementQuality ImprovementProject ManagementMicrosoft OfficeManagementCustomer ServiceEnglishGermanProduct ManagementProgram ManagementTeamworkCustomer Relationship Management (Crm)Leadership

ABOUT ROBERTO ZINCONE

Seasoned operations leader, focusing and scaling organizations and launching new verticals and geos. Over 17 years of experience in international service operations and last-mile logistics.

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