Robert Headley

About Robert Headley

I have spent the last 10 years working in customer service and it has been very fulfilling, when a customer is very upset and you de-escalate the situation and the customer leaves happier than when they called, that is a great thing. Recently I have decided to try to take my love of social media and adapt my experience in customer service into the field of Social Media and Social Networking. I believe I am specifically qualified to be the new face of Social Media customer service for your company. Specialties: Third Party Verification. Winback Sales, Direct Sales, Customer Service, Quality Assurance, Sales Verification, Sales Retention, Human Resources, Recruitment, Project Management, Journalism, Public Relations, Buisness Management, Marketing, Social Media, New Media, Blogging, Facebook, Twitter

Experience

1. Business Support Associate

   Midcontinent

   Feb 2018 — Present · Sioux Falls, SD, US

   Provide technical support and respond to billing inquiries for Midco business customers.

Education

• Ivy Tech Community College-Wabash Valley

  Business Administration, Marketing

  2007 — 2009

• Northview Highschool

  Diploma, Band

  1993 — 2001

Skills

• Typing
• Google+
• 10 Key
• Public Relations
• Project Management
• Social Networking
• Blogging
• User Experience
• Customer Retention
• Quality Assurance
• Email Marketing
• Networking
• Marketing
• Google Adwords
• Call Center
• Call Centers
• SEO
• Customer Happiness
• Management
• Twitter
• Youtube
• Digital Marketing
• Video Games
• Google Analytics
• Wordpress
• E-Commerce
• Product Evangelism
• Ppc
• Search
• Leadership
• Web Marketing
• Analytics
• Online Advertising
• Advertising
• Lead Generation
• Sem
• Customer Satisfaction
• Start-Ups
• Website Development
• Customer Service