Robert Beverick

About Robert Beverick

I’m a hands-on technology leader and strategic advisor who bridges the gap between enterprise vision and technical execution. With 20+ years of experience driving transformation across healthcare, finance, and insurance, I lead from both the command line and the boardroom—architecting resilient systems, optimizing workflows, and aligning IT with business outcomes.Whether troubleshooting scripts, integrating cross-platform automation, or guiding multi-site infrastructure strategy, I bring deep technical fluency and operational clarity to every initiative. I thrive in complex, distributed environments and excel at translating emerging technologies into scalable, compliant, and cost-effective solutions.Known for cultivating high-performance teams and fostering innovation, I consistently deliver measurable impact—reducing risk, enhancing service delivery, and maximizing the value of technology investments. I engage stakeholders across clinical, business, and executive domains to ensure every initiative is aligned, actionable, and future-ready.

Experience

1. Director of Infrastructure and Support Services

   WellNow Urgent Care

   Feb 2021 — Present · Columbus, OH, US

   Directed various teams, encompassing Technical Support, Infrastructure, and Implementation. Developed ServiceNow and PowerBI dashboards that provided deeper insights and more timely reporting, resulting in a 35% decrease in incidents. Successfully delivered exceptional support by consistently exceeding Service Level Agreements (SLAs), resulting in a 15% increase in customer satisfaction. Regularly analyzed Key Performance Indicators (KPIs) to identify areas for improvement, leading to a 35% reduction in response times and enhanced overall service efficiency. Engaged in the migration of internal data center systems and services to the Azure cloud, improved scalability, reduced operational costs by 25% and improved uptime to 99.9%. Facilitated the deployment and broader adoption of Multi-Factor Authentication (MFA), Single Sign-On (SSO), and conditional access policies which improved security audit scores by 30%. Successfully integrated 3 urgent care acquisitions (100 clinics) into the existing infrastructure and systems while maintaining SLA scores above 95%. Demonstrated strong cross-functional team leadership, fostering collaboration across various brands and departments to achieve organizational goals. Collaborated with stakeholders to deploy new technologies and solutions effectively, such as Monday.com, Avigilon security cameras, Brightsign digital signage, Microsoft Teams Rooms and RightFax. Strengthened and improved the Meraki network infrastructure to optimize uptime and improved security score 30%. Improved 80% Meraki insights and reporting through the use of automation tools and API scripts written in Python. Enhanced team performance by conducting regular performance evaluations, resulting in a 25% increase in meeting performance expectations. Provided mentorship and guidance, leading to a 20% improvement in overall team productivity. Designed and deployed Telehealth carts in 60% of clinics to expand service offerings.

Education

• Ashland University

  Bachelor's Degree, Business Administration

  1993 — 1996

• Terra State Community College

  Associate's Degree, Computer Programming

  1982 — 1984

• Ashland University

  MBA, Executive Management

  1996 — 1998

Skills

• Team Leadership
• Information Technology
• Budgets
• IT Management
• Vmware
• Mysql
• Customer Service
• Technology Implementation
• Quality Assurance
• Program Management
• System Administration
• Telecommunications
• Process Improvement
• Disaster Recovery
• Troubleshooting
• Integration
• IT Strategy
• Healthcare
• Security
• Administration
• Problem Solving
• Sql
• Visio
• Database Administration
• Vendor Management
• Business Intelligence
• Healthcare Information Technology
• Staff Development
• Data Center
• Strategic Planning
• Management
• Team Building
• Strategy
• Change Management
• Project Management
• Learning Management Systems
• Databases
• Customer Satisfaction
• Sharepoint
• Technical Support