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Roberta Rodrigues
Assistant Vice President @Deutsche Bank
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WORK HISTORY
Assistant Vice President @Deutsche Bank
Bengaluru, IN
Currently serving as the Lead Operations Manager overseeing Quality Assurance, guiding a dedicated Quality Control team.• Spearheading efforts to guarantee the quality of approved profiles and achieve team productivity (NRD) targets.• Maintaining a consistent record of meeting monthly productivity SLAs.• Drafting monthly RCA (Root Cause Analysis) reports to enhance error-checking processes & prioritize \'FIRST TIME RIGHT\' outcomes.• Ensuring efficient dissemination of policy updates throughout the team.• Developing comprehensive team MI and Dashboards to monitor and enhance Quality Control measures.• Undertaking the role of Project Lead for the Checker Acceleration framework, driving improvements within the process.
EDUCATION
University of Calcutta
Bachelor's degree, Sociology (Honors)
Sacred Heart HSS
12th, Humanities/Humanistic Studies
SKILLS
ABOUT ROBERTA RODRIGUES
A dedicated and resonant professional with a proven track record spanning over 15 years in the realm of Global Banking, with a focus on KYC (Know Your Customer), DD/EDD (Due Diligence/Enhanced Due Diligence), New Client Adoption, Remediation, Periodic Review, and Transaction Analysis. Deeply involved in various facets of banking operations, demonstrating an unwavering commitment to producing tangible results.Having spent 12 years specializing in KYC, bringing a wealth of expertise in ensuring compliance, risk mitigation, and implementing robust customer identification procedures. Adept in KYC procedures, facilitating seamless onboarding processes, enhancing client relationships & regulatory adherence.Possessing an in-depth knowledge of global regulations, including the U.S. Bank Secrecy Act, USA PATRIOT Act, Office of Foreign Assets Control regulations, and FCA rules, upholding stringent compliance measuresPlayed a pivotal role in developing operational frameworks like formulation of procedures, service standards, and operational policies that align with industry best practices and regulatory requirements.Possess extensive experience in designing and delivering training programs to empower teams towards operational excellence, adhering to evolving policies and regulatory mandates. Excellent communicator, complemented by strong interpersonal skills, problem-solving and conflict-management skills, developing a culture of unity and integrity with a strong desire to win.
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