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Robert Ingrum
Director National Care Operations @Comcast
Englewood, CO, US
EMAILS
r••••••••@comcast.com
MOBILE NUMBERS
+17•••••••82
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WORK HISTORY
Mar 2006 — Present
Director National Care Operations @Comcast
EDUCATION
2006 — 2008
Regis University
Bachelor of Science in Business Administration, Management
2002 — 2004
Community College of Denver
Associate of Applied Science, Business Technologies
SKILLS
Mobile DevicesTeam LeadershipWirelessCrmProduct ManagementBusiness Process ImprovementProcess ImprovementLeadershipTroubleshootingTeam BuildingManagementCall CenterAccount ManagementVoipAvayaChange ManagementContact CentersNetworkingStrategic PartnershipsTelephonyBroadbandManaged ServicesIntegrationCustomer ExperienceVodService DeliveryStrategyCustomer RetentionCustomer ServiceVendor ManagementOperations ManagementCross-Functional Team LeadershipProgram ManagementCall CentersOutsourcingIvrWorkforce ManagementTelecommunicationsCustomer Satisfaction
ABOUT ROBERT INGRUM
Executive Director at Comcast 3rd Party Mgmt. & Shared Services - Project Management and Operations
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