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Tamika N. Pointer
Manager, Workforce Management @Comcast
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WORK HISTORY
Manager, Workforce Management @Comcast
Responsible for managing call routing in a multi-site environment to ensure an efficient workload and workforce balance while supporting the organizations\' vision, mission and customer access strategies. Serves as a liaison and contact for supporting internal and external vendor relationships. Manages professional employees and/or supervisors and may manage business support/technical staff. Has accountability for managing financial resources. Provides subject matter guidance to employees. Has overall responsibility for developing/administering performance standards for organizational unit. Develops processes and procedures to implement functional strategies.
EDUCATION
Drexel University's LeBow College of Business
Master's degree, Business Analytics
Peirce College
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT TAMIKA N. POINTER
Strategic and results-driven leader with 15+ years of experience optimizing operations, leading cross-functional teams, and driving performance across national and international contact centers. Proven expertise in project and portfolio management, continuous improvement, and vendor oversight. Adept at aligning initiatives with corporate strategy, implementing scalable solutions, and fostering inclusive, high-performing environments. Currently managing workforce operations and budget accountability across two global vendor sites. Passionate about mentoring talent and delivering measurable business outcomes.*Core Competencies*Enterprise Project & Portfolio Management*Strategic Planning & Execution*Continuous Improvement & Process Optimization*Vendor Management & Disaster Recovery*Budget Oversight & Financial Analysis*Cross-Functional Collaboration*Change Management & Training*Performance Analytics & Forecasting*Capacity Planning & Headcount Strategy*Leadership Development & Mentoring
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