Rob Seeley

Director of Implementation @DataBank

Baltimore, MD, US

Overseeing the Implementation Engineering Team and the Deployment Team to ensure all Manager Service Orders are delivered and billed on time and to completeness.Developing metrics to meet delivery timelines and monitor progress of revenue recognitionCreating new workflow to improve interdepartmental provisioning processesProviding monthly capacity feedback to Executive Management for future planningOn board new Engineers through extensive technical and process trainingManaging competing internal and customer facing workflows based on priority and availabilityUpdating the Project Management, Implementation, and Deployment teams on new changes to process and overall team progressReviewing and scrubbing all new orders to avoid potential rework, and validating customer expectations with the Account management and Sales teams

University of Maryland Baltimore County

B.A., Business Technology Adminitration