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Service Level Manager @Tata Consultancy Services
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WORK HISTORY
Service Level Manager @Tata Consultancy Services
UY
Major Incident Management-Led the coordination and resolution ofCritical incidents affecting critical business services, ensuringminimal disruption and swift recovery.Post Incident reviews and reporting-Organizing and leading PIR toaccess what went well and what could be improved and preparingdetailed reports for leadership.Problem management- Evaluation of problems, Root cause analysis,Prioritization of fixes. Chair technical bridge and assign tasks to therelevant attendees in Major Problem Review calls.IT Operations- Handling Weekly and Monthly Business reviewmeetings.Delivery excellence- Collaboration with cross-functional teams togather insights and create detailed reports and Led ProjectManagement Reviews (PMRs) to assess project status, identify risks,and ensure alignment with strategic objectives, resulting in improvedproject delivery and stakeholder satisfaction.Configure and maintain core ServiceNow applications like ServiceCatalog, Service Portal, Knowledge Base, CMDB and reporting tools.
EDUCATION
Panipat Institute of Engg. & Technology
Bba
ABOUT RIYA ARORA
IT Service Management professional with 8+ years of experience leading Major Incident…
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