Ritesh Kumar Sahu
Product Support Specialist @Philips
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WORK HISTORY
Product Support Specialist @Philips
Bengaluru, IN
A strategic technocrat, offering over 11 years of rich and qualitative experience in IT Operations, Product and Application Support, Virtualization, Incident Management, and Troubleshooting.Key Result Areas: As a key team member, provided comprehensive application support for Philips RPM applications, resolving Level 2 client escalations and queries via Zendesk & ServiceNow ticketing tool. Successfully upgraded the ECC application to the latest version and configured analytics reports. Managed devices associated with client organizations using SureMDM and 2net/Qualcomm. Facilitated new customer onboarding by creating new org environments in Salesforce and handling user management tasks such as creating new users, sites, and public groups. Managed issues during the implementation phase of Ecc (E Care-Coordinator) and facilitated the export/import of clinical content into Salesforce using the data import wizard. Configured site-based security and interfaces with our application, including named credentials and generating certificates. Oversaw org license management and executed scripts to activate/publish objects in Salesforce. Enabling and creating service identities for onboarding services and microservices via the patient configuration tab in Salesforce Implementing end-user CRUD operations using Postman and provided support for Australia\'s ENGAGE product issues related to data transmission over message broker servers. Utilized ADB file logs from tablets to troubleshoot issues with the Ecp application and managed user deactivation, org data extraction, and tablet deactivation. Proficiently resolved issues with message broker servers impacting data transmission to Salesforce environments or tablets.
EDUCATION
Biju Patnaik University of Technology, Odisha
Bachelor of Technology - BTech
ABOUT RITESH KUMAR SAHU
Working currently as a Product Support Specialist at Philips for eCare-Coordinator product under Remote patient Monitoring.Application Analyst in Information Technology focused on healthcare informatics solutions, application supportSkills: HL7 understanding, Salesforce Admin, SQL,MYSQL, Salesforce Lightning, SOQL, Microsoft Server Administration & Troubleshooting, Windows Active Directory, Unix and Solaris Hardware(Oracle SPARC based T Series, V series and M series servers), IT Services and Operations Management, Incident Management, Problem Management, Change Management,Oracle Cloud Infrastructure Foundation and ITIL V4 Certified.
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