Senthil Kumar K
Specialist - Customer Service @Philips
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WORK HISTORY
Specialist - Customer Service @Philips
Bengaluru, IN
Product Support for Philips PACS application and IT infrastructure• Primarily Supporting North America and Europe customers• Proactively monitoring application and infrastructure through monitoring tools like Nagios, Heartbeat and IDM• Analyzing and streamlining workflow processes for the continuous improvement of service delivery• Handling event, incident and problem tickets• Coach and mentor the team to improve the quality of service • Awarded by Philips for Customer First attitude
EDUCATION
University of Madras
B.B.A
University of Madras
Master's Degree
ABOUT SENTHIL KUMAR K
Healthcare IT professional having 19 years of experience on implementation and support…
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