Rick Reid

Program Manager - Global Customer Success and Support @Siemens Digital Industries Software

Portland, OR, US

Developed communities as a core part of the customer experience across the LAER model.\\\\n• Established key metrics and reporting.\\\\n• Demonstrated clear business value across all stakeholders at all level including: executive, program, and contributor.\\\\n• Created a community support cohort team to revitalize community engagement and designed training to improve effectiveness.\\\\n• Subject Matter Expert on Salesforce Experience Cloud platform

University of Washington

Bachelor of Arts