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Rick Reid
Program Manager - Global Customer Success and Support @Siemens Digital Industries Software
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WORK HISTORY
Program Manager - Global Customer Success and Support @Siemens Digital Industries Software
Portland, OR, US
Developed communities as a core part of the customer experience across the LAER model.\\\\n• Established key metrics and reporting.\\\\n• Demonstrated clear business value across all stakeholders at all level including: executive, program, and contributor.\\\\n• Created a community support cohort team to revitalize community engagement and designed training to improve effectiveness.\\\\n• Subject Matter Expert on Salesforce Experience Cloud platform
EDUCATION
University of Washington
Bachelor of Arts
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