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Director of Retail Banking @Peoples Security Bank & Trust
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WORK HISTORY
Director of Retail Banking @Peoples Security Bank & Trust
Kingston, PA, US
As the Director of Retail Banking for Luzerne, Lackawanna, Monroe, and Wayne Counties, I oversee the branching teams, driving sales initiatives and ensuring targets are met or exceeded. I am dedicated to maintaining high-quality service standards and delivering exceptional customer experiences consistently. My role involves implementing best practices for customer service and branch operations, developing strategies to enhance customer satisfaction and loyalty, and leading branch staff to achieve performance goals. I also monitor branch performance metrics, ensure compliance with all regulatory and company policies, and foster a positive, customer-centric culture across all branches.
EDUCATION
Institute of Financial Education
Diploma
SKILLS
ABOUT RICK DRUST
I am a financial services professional with a passion for helping others achieve…
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