Rick Drust
Retail Banking Executive | Transforming Customer Experiences for Over 30 Years | Committed to Leadership, Community Impact, and Client Excellence.
- Role
- Director of Retail Banking at Peoples Security Bank & Trust
- Location
- Wilkes-Barre, PA, US
- LinkedIn followers
- 500 followers
About Rick Drust
I am a financial services professional with a passion for helping others achieve…
Experience
Director of Retail Banking
Oct 2024 — Present · Kingston, PA, US
As the Director of Retail Banking for Luzerne, Lackawanna, Monroe, and Wayne Counties, I oversee the branching teams, driving sales initiatives and ensuring targets are met or exceeded. I am dedicated to maintaining high-quality service standards and delivering exceptional customer experiences consistently. My role involves implementing best practices for customer service and branch operations, developing strategies to enhance customer satisfaction and loyalty, and leading branch staff to achieve performance goals. I also monitor branch performance metrics, ensure compliance with all regulatory and company policies, and foster a positive, customer-centric culture across all branches.
Education
Institute of Financial Education
Diploma
1979 — 1985
Skills
- Credit
- Microsoft Word
- Small Business Lending
- Sales Management
- Public Speaking
- Credit Risk
- Commercial Banking
- Lines of Credit
- Retail Banking
- Community Banking
- Risk Management
- Consumer Lending
- Portfolio Management
- Commercial Lending
- Loans
- Credit Analysis
- Wealth Management
- Banking
- Financial Analysis
- Customer Service
- Commercial Mortgages
- Strategic Planning
- Mortgage Lending
- Loan Origination
- Deposits
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.