Richard Lamsdale

Ai Business Consultant @NiCE

GB

Accelerating and maximising RoI for NiCE customers who are using, or considering using, NiCE AI solutions for the contact centre and beyond. Utilising broad experience in AI contact centre technical sales, solution consulting and operational excellence to lead customers through digital transformation in customer engagement.Deep AI consulting combines with business acumen, subject matter expertise, and technical knowledge to deliver significant business impact for NiCE customers, gaining trust through words and hands-on-keys action. The role demands co-ordinating and influencing cross-functional teams in a matrixed organisation- Lead consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of NiCE self-service and AI solutions- Consult with clients to understand current business and technical processes, self-service needs, and AI requirements- Provide best practice recommendations to design and implement self-service and AI software solutions, optimising business processes and maximising potential- Collaborate with product development teams to provide feedback and suggest improvements- Own and manage senior stakeholder relationships- Build long-term relationships with customers, becoming a trusted advisor, driving adoption and usage- Organise and guide application and data consultants through program leadership- Managing consulting and adoption programs with continuous alignment with the entire product implementation program- Establish and monitor progress toward business success criteria- Map business cases into action items and solution designs- Align launch strategies with use cases and value priorities- Secure buy-in from internal and external stakeholders- Develop and deliver presentations to demonstrate value and capabilities- Analyse data to identify opportunities for process improvement, increased software adoption, and AI-driven insights.