Jeff Felton

Principal Technical Account Manager @NiCE

Washington, DC, US

Owns all aspects of the Client relationship and is their advocate within NICE.• Engages with the Client during the sales process and post-sale to ensure that their experience during implementation, go-live, and continued operations phases on the contact center platform is smooth and meets their expectations.• Work closely with the Client to ensure their success and that they meet their objectives in using NICE CXone products.• Responsible for resolving complex problems and providing technical and Client service to enterprise-level accounts.• Collaborates with resources across the company and third parties to help Clients succeed in their business using NICE CXone technology and services, expand their use of the products, be a reference to prospective Clients, and be a long-term and loyal Client.• Account, program, project, and technical management in a Call Center SaaS (CCaaS) solution are all part of the role in order to exceed Client’s expectations, improve processes and technology, and meet company growth objectives.

University of North Carolina at Wilmington

BS

Loyola College in Maryland

MBA