Richard Ho
Manager, Technical Support - Enterprise @Outreach
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WORK HISTORY
Manager, Technical Support - Enterprise @Outreach
London, GB
Outreach is the leading sales execution platform that helps market-facing teams efficiently create and predictably close more pipeline. From prospecting to deal management to forecasting, our platform leverages automation and artificial intelligence to help revenue leaders increase efficiency and effectiveness of all go-to-market activities and personnel across the revenue cycle. Outreach is the only company to offer sales engagement, revenue intelligence, and revenue operations functionalities in a unified platform. More than 5,500 companies, including Zoom, Siemens, Okta, DocuSign, and McKesson depend on Outreach to power their revenue organizations. Outreach is a privately held company based in Seattle, Washington, with offices worldwide. To learn more, please visit Recent Awards: America\'s 100 Most Loved Workplaces 2022 in Newsweek Forbes Cloud 100 (5 consecutive years) Only company named a leader in both The Forrester Wave™: Sales Engagement Platforms, Q3 2022 and The Forrester Wave™: Revenue Operations and Intelligence, Q1 2022
EDUCATION
Sheffield Hallam University
HND Electronic Engineering
Sheffield Hallam University
BSc (Hons), Business Information System
ABOUT RICHARD HO
With over 8 years of experience in the software industry, I am passionate about delivering exceptional customer service, driving process improvement, and solving complex business problems. I am currently the Manager of Technical Support for Enterprise at Outreach, the leading sales execution platform that helps market-facing teams create and close more pipeline. I am motivated by Outreach\'s mission to empower revenue leaders and teams to achieve their full potential and drive predictable and measurable outcomes. As the Manager of Technical Support for Enterprise, I lead a team of highly skilled technical support engineers who provide 24/7 support to enterprise customers. I am responsible for ensuring customer satisfaction, retention, and loyalty, as well as managing escalations, projects, and initiatives to improve the quality and efficiency of our support processes. I leverage my analytical skills, business acumen, and ITIL certification to identify root causes, implement solutions, and optimize workflows. I also partner with cross-functional teams, such as engineering, product, sales, and customer success, to provide feedback, insights, and recommendations to enhance the product and service offerings.
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