Michael Gross
Senior Professional Services Consultant @Outreach
Signup · Get unlimited contacts
WORK HISTORY
Senior Professional Services Consultant @Outreach
Responsibilities:Serve as AI Revenue Agent CX Lead for Professional Services, overseeing customer projects, structured feedback loops, and executive-level reporting to PDE, Sales, CS, and Outreach leadership.Design and deploy AI copilots and Agents in a prescriptive manner that simplifies and accelerates revenue execution. Lead design and execution of end-to-end implementations (new logos, optimizations, managed services, pilots, forecasting) for enterprise and mid-market clients.Partner with Revenue Leaders (Sales, RevOps, etc.) and executive stakeholders to drive adoption, change management, and revenue workflow transformation. Coach and mentor consultants to elevate delivery quality and customer engagement strategies while scaling PS best practices.Key Metrics & Recognition:Earned Exceptional Performance Recognition (FY26 Q2 & H1) and Play Full Out Award (FY25 Q4) for impact on customer success and internal initiatives.Achieved 4.9/5 average PSAT score, leading the PS team in customer satisfaction and volume of feedback responses.Led Outreach implementations across 30+ enterprise and mid-market accounts, driving measurable improvements in sales efficiency, pipeline generation, and forecast accuracy.Achieved an average customer utilization of 75%, surpassing the org target of 70%.Accomplishments: Spearheaded delivery of Outreach’s AI Revenue Agents by identifying high-impact use cases, defining delivery methodology, and standardizing KPI delivery. Partnered with Product and PDE as a key member of the AI Agent Tiger Team, Mobile App Tiger Team and Customer Experts Group, directly influencing roadmap, CX design, and enablement strategy.Collaborated with Instructional Design as a SME for the Outreach Admin Certification and AI Agent Admin courses, shaping training materials to sharpen customer and partner expertise.
EDUCATION
University of North Texas
Bachelor of Science (BS)
ABOUT MICHAEL GROSS
Experienced project professional with proven leadership, organizational, and…
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.