Richard A. Ovalle

Experience

1. Owner of Richardtech Llc

   Richardtech

   Feb 2009 — Present · Providence, RI, US

   Set up workstations with computers and necessary peripheral devices (routers, printers etc.) • Check computer hardware (HDD, mouse’s, keyboards etc.) to ensure functionality • Install and configure appropriate software and functions according to specifications • Develop and maintain local networks in ways that optimize performance • Ensure security and privacy of networks and computer systems • Provide orientation and guidance to users on how to operate new software and computer equipment • Organize and schedule upgrades and maintenance without deterring others from completing their work • Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging etc.) • Maintain records/logs of repairs and fixes and maintenance schedule • Understand customer requirements and business objectives • Provide strategic advice on using technology to achieve goals • Manage IT initiatives and collaborate with in-house technical staff • Design IT systems and networks ensuring the right architecture and functionality • Support new technology implementation • Train users in new and existing IT systems • Provide assistance with technical issues • Revise existing systems and suggest improvements • Produce reports • Serve as the first point of contact for customers seeking technical assistance over the phone or email • Perform remote troubleshooting through diagnostic techniques and pertinent questions • Determine the best solution based on the issue and details provided by customers • Walk the customer through the problem-solving process • Direct unresolved issues to the next level of support personnel • Provide accurate information on IT products or services • Record events and problems and their resolution in logs • Follow-up and update customer status and information • Pass on any feedback or suggestions by customers to the appropriate internal team • Identify and suggest possible improvements on procedures

Education

• Community College of Rhode Island

  Associates degree, progress

  2011 — 2012

• Hope High School

  Let 1-3, Army JROTC/ROTC

  2008 — 2010

• Hope High School

  Diploma Proccess, Criminology

  2008 — 2010

• Cranston High School East

  Let 4, Army JROTC/ROTC

  2010 — 2011

• Cranston High School East

  Diploma, high school

  2010 — 2011