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Website & Content Manager (Ga) @Auburn University Harbert College Of Business
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WORK HISTORY
Website & Content Manager (Ga) @Auburn University Harbert College Of Business
Auburn, AL, US
Graduate Assistant at Harbert College, Center for Ethical Organizational Cultures, Auburn University•Manage and update website content to ensure accuracy, accessibility, and alignment with the Center’s initiatives.•Support digital communications and resource sharing for students, faculty, and external stakeholders.
EDUCATION
Auburn University
Master of Business Administration - MBA
Renmin University of China
Master of Laws - LLM, Chinese Economy and Politics
University of Cape Coast
Bachelor of Commerce (B.Com.), Accounting
Auburn University
Master of Science - MS, Management Information Systems, General
Quantic School of Business and Technology
Certificate, Core MBA Courses
ABOUT RICHARD MENSAH
MBA/MSIS Candidate at Auburn University focused on AI, data, operations, and strategy in the technology industry. I help teams accelerate performance and reduce operational friction using data-driven decision-making, process optimization, and cloud technologies. Recent: drove measurable KPI improvements and enhanced case resolution efficiency leading Microsoft Intune support operations across a global team.Over three years at Microsoft\'s Global Support Business, I progressed from Technical Support Engineer to Team Lead, managing enterprise cloud operations supporting Microsoft Intune at scale. I earned multiple performance and team excellence awards while consistently delivering results in high-volume, complex environments.Core strengths-Translating complex technical problems into scalable, business-aligned solutions-Driving KPI improvements through process redesign and data insights-Building and coaching high-performing teams in fast-paced, high-stakes environments-Bridging the gap between technical execution and strategic business outcomesNow sharpening my expertise in business strategy, analytics, and technology-driven innovation at Auburn University, I am targeting roles at the intersection of product, operations, and strategy in tech.Open to: Product Management | Business Operations | Strategy and Consulting | Customer SuccessI lead with purpose and believe the best outcomes happen when rigorous thinking meets genuine investment in people. Let\'s connect if you are building scalable solutions, driving strategic growth, or championing equity through technology.
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