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Richard Rivera
IT Technologist @CAE USA
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WORK HISTORY
IT Technologist @CAE USA
Orlando, FL, US
Providing first-line customer support and response, and escalation of network, product, infrastructure, and account tickets for USSOCOM and JSOC, as well as many other mission partners, customers, and vendors through the Jira ticketing system.• Active tier 1 NOC monitoring of classified and unclassified networks for outages, alerts, and uptime through the Elastic Stack (ELK) platform, primarily using Elasticsearch and Kibana.• Mitigating and remediating over 100 alerts and incidents with cooperation from and escalation to infrastructure and network teams, ensuring network and service uptime.• Managing over 100 organizational accounts and group policy enforcement for DOD personnel under the Virtual Joint Operations Center (VJOC) through Microsoft Active Directory (AD).
EDUCATION
Valencia College
Associate of Science - AS, Computer Information Technology
Community College of the Air Force
Technical Degree, Radio Frequency Transmission Systems
Community College of the Air Force
Technical Degree, Information Technology Fundamentals
ABOUT RICHARD RIVERA
Air Force veteran and data-driven professional seeking a position with growth…
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