Richard Contreras

WORK HISTORY

ABOUT RICHARD CONTRERAS

Customer‑obsessed strategist with an engineer’s toolkit and an MBA lens. I translate emerging tech into business impact, raising NPS, driving renewals on strategic accounts, and guiding technology roadmaps that streamline operations. Working with Fortune‑500 enterprises as a Digital Strategy Consultant, I deploy GenAI, workflow systems, analytics dashboards among other software‑development projects that unlock new revenue. Owning the full product lifecycle road‑mapping, agile delivery, DevOps release, and change management. I ensure innovations cross the finish line and scale. What I bring: Customer & Market Strategy VoC programs Service Transformation Segmentation Customer lifecycle Gen AI | LangChain | LLMs | OpenAI API | Retrieval-Augmented Generation (RAG)| Agentic solution design Data & Analytics Python, SQL, Spark, Tableau, Power BI Descriptive, Prescriptive, Predictive insights Cloud & Disaster Recovery AWS, GCP, Redshift, VMware, Veeam, Commvault, Oracle Network & Security Routing, Switching, SD‑WAN, Firewalls, VPN, SIEM, WAF, DDoS protection Platforms & Tooling ServiceNow, IBM Maximo, SolarWinds, Cisco CUCM Agile, Scrum, DevOps Impact highlights • Directed cross‑functional tech initiatives that launched new products and improved customer outcomes. • Led regional support, analytics, and customer‑success teams, elevating service performance across LATAM & Caribbean. • Built and scaled a support center footprint while strengthening relationships with the largest strategic accounts. Trilingual (Spanish, English, French) and energized by global challenges, I love partnering with teams that view technology as a catalyst for unforgettable customer experiences. Exploring opportunities where strategy, data, and cloud converge, let’s connect if you share that mission.