Richard Akbar
Senior Client Service Manager
- Role
- Siemens
- Location
- Winter Park, FL, US
- LinkedIn followers
- 500 followers
About Richard Akbar
Manages assigned service agreement accounts, driving to a financial target and outstanding customer satisfaction and retention. Balances time between on-site customer interactions and back-office responsibilities. Develops account strategies to achieve the customer’s business goals, leveraging the company’s entire service and product portfolio.• Develops service delivery plans with the customer to provide service agreement scope of work. Identifies customer needs and makes prioritized recommendations for service agreement adds, upgrades, and escalations. • Participates in the development of a master schedule to deliver service for all customers in the service area. Leads quality assurance activities that will support service agreement renewals.
Experience
Dec 2000 — Present · US
Education
Technical Career Institutes
Associate's degree, Heating, Air Conditioning, Ventilation and Refrigeration Maintenance Technology/Technician
1996 — 1998
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