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Ricardo Farrera
Premier Support Engineering Manager @Datadog
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WORK HISTORY
Premier Support Engineering Manager @Datadog
Mexico City, MX
Leading the Premier Engineering team in LATAM delivering a tailored support experience to global customers for Datadog\'s observability and security SaaS platform and integrations. Building strategic relationships with key accounts to drive loyalty, expansion and worldwide growth.
EDUCATION
Universidad Anáhuac
Master of Business Administration - MBA
Tecnológico de Monterrey
Master of Science - MS, Computer Science
Universidad Anáhuac
Bachelor of Engineering - BE, Information Technology and Telecommunications
ABOUT RICARDO FARRERA
Technical Support Manager | Technical Operations Manager | Engineering Manager | Customer Success Manager | IT Service Management Expert | Global CX Support Team LeaderI believe in empowering people and organizations through innovative technologies, like Generative AI and Cloud services, to create value and differentiated experiences.Technical Manager leading high-performance engineering teams delivering support and services. I bring 21 years of experience in the software industry with proven track record of success in establishing strategic relationships across all organization levels and leading teams to help companies and partners excel at building and operating mission-critical applications seamlessly in the cloud, consistently exceeding customer satisfaction and operational goals.People caring is at the center of my leadership principles. I am results oriented and committed to delivering a world-class customer experience.MBA and MSc in Computer Science, ITIL certified.
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