Ricardo Jiménez

Program Manager @Actalent

Redmond, WA, US

Responsible for the successful management and delivery of operations supporting Microsoft and Amazon accounts. Working closely with our internal support functions to deliver a great customer experience while providing leadership and direction to our project teams and ensuring that all projects meet their Cost, Quality and Timing requirements.• Responsible for planning and governance and for overseeing the successful delivery of the program’s output/product to meet Customer\'s (Amazon & Microsoft) expectations and company’s strategic objectives.• Managed resources in the program including interviewing and hiring, performance management, providing direction and resolving issues.• Aided Customer\'s (Amazon & Microsoft) to boost revenue and boost productivity by identifying pain points and set up action plans to address them.• Maintain a high level of relationships with all customer stakeholders while utilizing program management skills of communication, presentation, time management, organization and planning to successfully achieve program goals and objectives and SLA’s.• Mentored, Influenced and guided employees to foster proper completion of assigned duties; assisted the new hire processing and existing training programs.• Ensure compliance to customer specifications, quality standards, regulatory requirements, company work rules and procedures and safety requirements.• Prepared and deliver weekly and monthly status reports to Actalent Management and appropriate client recipients.• Resolve all program issues with customer and suppliers as appropriate while working with Actalent’ s internal teams.• Worked with Business Development, Practice Managers and Delivery Managers to pursue opportunities and win new bids.

Instituto Tecnológico de Chihuahua II

Bachelors Degree: Engineering

Tecnológico de Monterrey

Master's degree