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Director of Key Account Management @LegitScript
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WORK HISTORY
Director of Key Account Management @LegitScript
Portland, OR, US
LegitScript, the global leader in Risk Management and Compliance Solutions, is trusted by the world’s largest search engines, e-commerce marketplaces, payment service providers, and social media platforms. By combining advanced, AI-driven technology with deep domain expertise and curated market intelligence, LegitScript empowers businesses to stay ahead of emerging threats and seize new growth opportunities with precision and speed. Our global team of regulatory experts and analysts is skilled at understanding global regulatory changes and assessing risk across products, websites, merchants, and platforms, providing clients with unmatched accuracy, actionable insights, and exceptional support.Our Account Management team serves as a strategic partner to our clients, focused on driving long-term success and value. We work closely with organizations to ensure they receive the full benefit of our platform and services, proactively identifying opportunities to optimize performance, streamline compliance, and support business growth. Our team is committed to building trusted relationships, delivering personalized insights, and acting as advocates for our clients’ evolving needs.
EDUCATION
Boise State University
Bachelor of Science (B.S.), Social Sciences, Psychology
SKILLS
ABOUT RENEE GRIMMER
I lead Account Management and Customer Success organizations that turn enterprise customers into long-term partners and drivers of measurable retention and revenue growth. My career has focused on scaling post-sales functions in SaaS and high-growth technology companies where retention, expansion, and customer outcomes are critical to company performance. I have built and led teams supporting complex enterprise customers across regulated industries, hardware and software ecosystems, and mission-critical deployments. The work spans executive partnership, value realization, renewal and expansion strategy, and building the operational structure that allows teams to scale as companies grow. My leadership approach is grounded in clarity and accountability. I build organizations with clear ownership, disciplined operating rhythms, and strong alignment across Sales, Product, and Operations. When that structure is in place, teams move faster, customers see measurable value, and partnerships evolve into long-term growth engines. Developing strong leaders is a central part of how I operate. I invest heavily in mentorship, career development, and creating environments where people feel supported while being held to high standards. The result is high-performing teams that consistently deliver results for customers and for the business. Customer Acquisition · Retention · Customer Health · Customer Journey Mapping · Revenue Growth · CS Strategy · Talent Recruiting · Mentorship · Professional Development · Data-Driven Insights & Analytics · Customer Loyalty · Enterprise Transformation · Customer Operations · Software & Services Implementation · Value Delivery · Support · SaaS · Cross-Functional Collaboration ·
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