Renan Coelho

Customer Technical Services Analyst Ii @Mastercard

Sao Paulo, BR

Efficiently manage cancellations and monitor cancellation status for merchants-Initiate and execute workflows for cancellations at various stages of the cancellation journey with merchants-Provide friendly and efficient customer service support via chat, calls, emails, and other channels -Proficiency in understanding subscription terms and pulling relevant information from internal systems to support Account Management, Sales, and other queries-Conduct outbound calls to customers for subscription management and issue resolution-Handle incoming queries from customers and merchants, ensuring timely resolution and escalation when necessary-Collaborate with cross-functional teams to improve processes and enhance the customer experience-Maintain accurate records and documentation of customer interactions and issue resolutions.

Universidade Presbiteriana Mackenzie

Bachelor's degree, Commercial and Advertising Art