Reid Bailey

About Reid Bailey

I am a seasoned business professional with 25+ years of staff development and management experience in the retail sector. Recognized for demonstrating a natural aptitude for evaluating operations to identify process optimization opportunities, as well as for guiding teams in surpassing ambitious service goals, I have a verifiable history of contributing directly to company growth and expansion throughout my career. As such, I have consistently exceeded budgetary and performance goals and I am adept at achieving maximum operational output with minimal resource expenditure. Professional focal points include operations management, process optimization, performance evaluation, P&L analysis, and cost consolidation. Delivering superior administration on the latter areas of expertise requires utilization of effective communication skills, as well as business acumen, systems analysis, team leadership, and resource allocation to support efficiency and maximum returns.Currently, I am a Senior Manager with Apple, Inc. Under my leadership, I direct operations to ensure adherence to company quality and service standards while developing processes to prevent loss and drive sales. I also coordinate the training and continuous membership of new associates and Apple Leaders by fostering an engaging, collaborative environment for team members to thrive. In addition, I liaise with senior leadership and associate teams to ensure the company’s customer support structure is driving the business forward with minimal expenditures.Colleagues describe me as a progressive, driven, down-to-earth, technical, and managerial expert who can be relied on to offer superior solutions that deliver profitable results on time and under budget.I am interested in contacting former colleagues and managers, as well as other professionals in my field. Feel free to contact me through this profile if you wish to connect.

Experience

1. Senior Manager

   Apple

   Dec 2009 — Present

Skills

• Sales Operations
• Customer Retention
• Store Operations
• Customer Service
• Customer Satisfaction
• Training
• Profit
• Pricing
• P&L Management
• Consumer Electronics
• Multi-Unit
• Time Management
• Sales
• Team Leadership
• Direct Sales
• Forecasting
• Hiring
• Retail Sales
• Competitive Analysis
• Customer Experience
• Performance Management
• Employee Training
• Account Management
• Operations Management
• Loss Prevention
• Cpfr
• Sales Management
• Visual Merchandising
• Big Box
• Store Management
• P&L
• Merchandising
• Process Scheduler
• Pos
• Driving Results
• Income Statement
• People Development
• Leadership
• Retail
• Succession Planning