Rechael Barber

Project Manager @Experis Health Solutions

Lead and manage Epic Service Desk implementation projects, ensuring timely delivery and alignment with organizational goals. • Design, build, and optimize remote service desks to support end-users during Go-Live and post Go-Live phases.• Develop and implement project plans, timelines, schedules and budgets to ensure successful activations.• Establish and enforce best practices for service desk operations, incident management, and troubleshooting.• Lead change management efforts, ensuring smooth transitions and user adoption across the organization.• Coordinate and communicate with stakeholders, including IT teams, clinical staff, and third-party vendors to streamline project activities.• Oversee end-user training, support, and onboarding to enhance adoption of the Epic platform.• Monitor project performance metrics and provide regular updates to leadership on project status, risks, and mitigation strategies.• Conduct post-implementation reviews to identify areas for improvement and optimize future projects.• Update and maintain the project schedule through proactive engagement with project stakeholders.• Coordinate communications, organize meetings, and ensure effective meeting setups.• Develop and present PowerPoint presentations to guide and drive meetings.• Drive project decisions and milestones in collaboration with stakeholders.• Facilitate collaboration between internal business units and client stakeholders, bridging gaps between subject matter experts.