Rachel Bicket

Technical Salesforce Consultant @Treblehook

Charlotte, NC, US

Responsibilities include but not limited to:• Developed 60+ new process templates, documents, and SOPs, reducing onboarding and implementation times by an estimated 20-35 hours per project.• Managed deployment for up to 15 clients at once totaling more than 75 end users, helping optimize software utilization.• Created 40+ internal and client-facing documentation, improving knowledge transfer and reducing project ramp-up time.• Collaborate with project, leadership, and sales teams to bring thought leadership and the full force of our platform and company to client projects• Lead project teams in development and execution of project plans, including management of scope, schedule, budget, and quality

Trailhead by Salesforce

Lightning Experience Reports & Dashboards Specialist

Morris County Vocational School District

High School Diploma

Liberty University

Bachelor's degree