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Raymundo Castillo
Site Director @ResultsCX
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WORK HISTORY
Site Director @ResultsCX
Monterrey, MX
EDUCATION
EGADE Business School del Tecnológico de Monterrey
Master's degree, Manufacturing Engineering
Tecnológico de Monterrey
BS, Engineering
SKILLS
ABOUT RAYMUNDO CASTILLO
With over 15 years of experience in Continuous Improvement, including 7 years in Manufacturing and over 10 years as a specialist in the Call Center/BPO industry across North and Latin America, I bring a wealth of expertise to the table.I am a Certified Lean Six Sigma Black Belt with extensive experience in Operations, Customer Service, Insurrance,Collections, Quality, Engineering, and Management, serving multiple industries such as Financial Services, Health Care, Retail, and Telecom.My multicultural experience spans the US, Panama, Costa Rica, Colombia, Nicaragua, and Mexico over the last 10 years. I am skilled in Lean Six Sigma methodologies and specialize in BPO, Operations, and HR.I hold a degree from ITESM Campus Monterrey and a master\'s degree from EGADE Business School, with a thesis focused on \"How to Apply Six Sigma to Human Resources.\" As a dynamic and results-oriented leader, I am adept at translating a company\'s mission and values into cohesive team efforts to achieve corporate goals.I have high proficiency in the call center industry, having held various positions in Latin America and North America. I am capable of managing multiple clients and large groups of people, with strong problem-solving skills and a deep understanding of Business P&L.Languages: Native Spanish and advanced fluency in English.
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