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Carolyn T. Bolelli
Sr Manager, Global Learning & Development @ResultsCX
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WORK HISTORY
Sr Manager, Global Learning & Development @ResultsCX
Fort Lauderdale, FL, US
EDUCATION
Northeastern University
Bachelor of Science
ABOUT CAROLYN T. BOLELLI
Experienced professional leveraging superior consultative, analytical and managerial skills. Responsible for creating and implementing scalable, sustainable training and performance management strategies that engage, educate and improve individual, team and company-wide performance in alignment with strategic business initiatives and key SLA metrics. Training Management - Quality Assurance Management - Facilitation - Instructional Design - Project Management c••••••••@gmail.com Core Competencies: • Adult Learning Theory • Blended Learning • Budget Preparation and Management • Call Centers • Coaching and Development Strategies • Consistent Monitoring Processes • Customer Support • Data Analysis and Reporting • Engagement and Retention • Facilitation and Instruction • HIPAA and Compliance Requirements • Instructional Design • Leadership Development • Learning Management Systems • Learning Outcome Assessments • Ongoing Needs Analysis • Performance Evaluation • Project Management • Quality Assurance Programs • Resource Management • ROI • Technology Implementation • Training Programs Contact me at c••••••••@gmail.com with any Training or Quality Assurance Management opportunities.
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