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Engagement Director @Medallia
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WORK HISTORY
Engagement Director @Medallia
Responsible for overall program success by empowering organizations to drive growth and increase profitability through customer retention and CX best-practices by delivering on solutions to meet client’s business objectives while holding the service team accountable.
EDUCATION
Clark University
MBA Coarse Work, Management
SKILLS
ABOUT RAY HIPPELI
Looking for an opportunity to provide guidance & support on how to leverage experience feedback that result in success for both businesses and consumers. Let’s work together so that we can deliver on exceptional experiences! Always open to the next challenge and opportunity to leverage my experiences in a dynamic and growth oriented company, so feel free to connect with me via LinkedIn, 63••••••78 or r••••••••@gmail.com.Specialties: Auto, FinServ; Retail, Pharma, CX, Research, Analytics, InsightsTechnical Skills: MS & Google products, Adobe, Medallia (MEC), Clarabridge/QualtricsTags: Custom Experience Leader, Managed Services, Professional Services, NPS, CX, EX, Data Driven, AI, Technology, Market Research, Predictive Model, System Design, Architecture, Collaboration, Integration, Conferences, Philanthropy
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