Ravindra Singh

About Ravindra Singh

I started my career in 2016 as a Graduate Engineer Trainee — back when recharging a phone meant scratching a coupon.Since then, my journey has evolved across telecom, IT/ERP, and FinTech, shaping my ability to design and analyze complex financial and operational systems with clarity and confidence.With 9+ years of experience and 5+ years as a core Business Analyst, I work at the intersection of business, technology, and financial operations. My focus is on translating business intent into reliable system behavior especially where money flows, ERP processes, and automation intersect.I specialize in solving high impact problems using data-driven analysis, leveraging Microsoft Power Platform, Microsoft Fabric, and Dynamics 365 (Business Central & F&O) to build scalable, auditable, and insight-driven solutions.Where I Deliver the Most Impact[1] FinTech & ERP Process Optimization : Designing and streamlining finance, SCM, and transaction-driven processes using D365 BC & F&O.[2] Power Platform & BI : Building Power BI dashboards, Power Automate workflows, Power Apps, and robust DAX & Power Query models.[3] Data Engineering & Modeling : Developing pipelines, scalable data models, SQL-based solutions, and Microsoft Fabric architectures.[4] Agile Delivery & Execution : Driving projects using Azure DevOps & JIRA, sprint planning, backlog grooming, and cross-functional collaboration.[5] Business Analysis & Functional Design : BRDs, FRDs, UAT support, stakeholder workshops, functional specifications, and system documentation.What Sets Me ApartI combine technical depth with systems thinking. Whether I\'m analyzing a payment flow, defining ERP logic, or designing an automation, my approach is structured, pragmatic, and human-centric focused on preventing failures, not just fixing them.Beyond work, I\'m an active stock market investor (5+ years), a crypto enthusiast (6+ years), and a poet at heart. This blend of logic and creativity helps me connect data, systems, and people in meaningful ways.Let\'s Connect I\'m open to collaboration, consulting, and thoughtful discussions around:FinTech | ERP | Payments | Automation | Data Analytics | Digital Transformation R••••••••@gmail.com

Experience

1. Manager Business Analysis Fintech & Digital Payments

   Comviva

   Aug 2025 — Present · Gurugram, IN

   Job Profile• Led business analysis for mobile wallets, P2P, P2M, merchant payments, QR, and USSD-based payment journeys.• Defined and documented end-to-end transaction lifecycles, including initiation, authorization, posting, settlement, reversals, refunds, and reconciliation.• Prepared comprehensive BRDs, FSDs, user stories, and acceptance criteria, covering both success, exception, and failure scenarios.• Defined transaction rules around limits, charges, commissions, balance logic, and risk controls aligned with business and regulatory requirements.• Acted as the key functional bridge between clients, product owners, engineering, QA, and operations teams.• Led integration analysis with banks, payment switches, KYC providers, SMS gateways, and third-party APIs, including request/response mapping and error handling scenarios.• Converted business requirements into Agile user stories, supporting backlog grooming, sprint planning, release alignment, and delivery tracking through JIRA and Azure DevOps.• Owned UAT strategy and execution, including test scenario design, defect triage, validation of financial postings, and go-live hypercare support.• Ensured compliance with KYC, AML, audit, and regulatory frameworks, enabling traceability and operational readiness.• Drove continuous improvement by identifying transaction issues, root causes, and process optimization opportunities to improve platform reliability.

Education

• A.c.c.s.bal.vidhyalaya

  Higher Secondary Examination , Science

  2011 — 2012

• Dr. A.P.J. Abdul Kalam Technical University

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2012 — 2016